Terms and conditions

1. INTRODUCTORY PROVISIONS

1.1 These terms and conditions (hereinafter referred to as the "terms and conditions") of the business company IČO: Jaromír Novák, 05466113, registered office at Vokrojova 3379, Modřany, 143 00 Prague 4, identification number: 054 661 13, registered in the commercial register maintained by the Municipal Court in Prague 12 (hereinafter referred to as the "seller") regulate, in accordance with the provisions of § 1751 para. 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural person (hereinafter referred to as the "buyer") through the seller's online store. The online store is operated by the seller on the website located at www.sneak.cz  (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "web interface of the store").

1.2 The terms and conditions do not apply in cases where the person intending to purchase goods from the seller is a legal entity or a person who acts in the course of ordering goods within their business activities or as part of their independent profession.

1.3 Provisions deviating from the terms and conditions may be agreed upon in the purchase contract. Deviating agreements in the purchase contract take precedence over the provisions of the terms and conditions.

1.4 The provisions of the terms and conditions form an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.

1.5 The seller may change or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the validity of the previous wording of the terms and conditions.

2. USER ACCOUNT

2.1 Based on the buyer's registration on the website, the buyer can access their user interface. From their user interface, the buyer can place orders for goods (hereinafter referred to as the "user account"). If the web interface of the store allows, the buyer may also place orders for goods without registration directly from the web interface of the store.

2.2 When registering on the website and ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is required to update the information in their user account whenever there is a change. The information provided by the buyer in the user account and when ordering goods is considered correct by the seller.

2.3 Access to the user account is secured by a username and password. The buyer is required to maintain confidentiality regarding the information necessary to access their user account.

2.4 The buyer is not authorized to allow the use of their user account by third parties.

2.5 The seller may cancel a user account, especially if the buyer has not used their user account for more than 12 months, or if the buyer violates their obligations under the purchase contract (including the terms and conditions).

2.6 The buyer acknowledges that the user account may not be available continuously, especially due to necessary maintenance of the seller's hardware and software equipment or the necessary maintenance of hardware and software equipment of third parties.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1 Any presentation of goods placed on the web interface of the store is of an informative nature, and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of § 1732 para. 2 of the Civil Code do not apply.

3.2 The web interface of the store contains information about the goods, including the prices of individual goods and the costs of returning goods if such goods, due to their nature, cannot be returned by usual postal means. The prices of goods are stated including VAT and all related fees. The prices of goods remain valid as long as they are displayed on the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions.

3.3 The web interface of the store also contains information about packaging and delivery costs. The packaging and delivery costs stated on the web interface of the store apply only in cases where the goods are delivered within the territory of the Czech Republic.

3.4 To order goods, the buyer fills out an order form in the web interface of the store. The order form contains, in particular, the following information:

• 3.4.1 The ordered goods (the buyer places the selected goods into the electronic shopping cart in the web interface of the store),

• 3.4.2 The method of payment for the purchase price of the goods, information about the requested method of delivery of the ordered goods, and

• 3.4.3 Information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the "order").

3.5 Before sending the order to the seller, the buyer is allowed to check and change the data entered in the order, including the option to correct errors that may have occurred when entering data. The buyer sends the order to the seller by clicking the "Complete order" button. The information provided in the order is considered correct by the seller. The seller will promptly confirm receipt of the order to the buyer via email, sent to the email address provided by the buyer in their user account or in the order (hereinafter referred to as the "buyer’s email address").

3.6 The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price amount, expected transport costs), to request additional confirmation of the order from the buyer (for example, in writing or by telephone).

3.7 The contractual relationship between the seller and the buyer arises upon the delivery of the order acceptance (confirmation), which the seller sends to the buyer via email, to the buyer’s email address.

3.8 The buyer agrees to the use of remote communication means in concluding the purchase contract. The costs incurred by the buyer in using remote communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the buyer themselves, and these costs do not differ from the basic rate.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1 The buyer may pay the price of goods and any costs associated with delivery under the purchase contract by the following methods:

• In cash at the seller's premises at Vokrojova 3379/2, Prague 4, Modřany;

• In cash on delivery at a location specified by the buyer in the order;

• Cashless transfer to the seller's account No. 130 106 106 3 / 0800, maintained by Česká spořitelna a.s. (hereinafter referred to as the “seller's account”);

• Cashless payment via the GoPay payment system;

• Cashless payment by credit card;

• Through a loan provided by a third party.

4.2 Along with the purchase price, the buyer is also obligated to pay the seller the agreed costs related to packaging and delivery of goods. Unless explicitly stated otherwise, the purchase price shall also include delivery costs.

4.3 The seller does not require an advance payment or any similar payment from the buyer. This does not affect the provision of Article 4.6 regarding the obligation to pay for goods in advance.

4.4 In case of cash payment or payment on delivery, the purchase price is payable upon receipt of the goods. In case of cashless payment, the purchase price is due within 14 days of the conclusion of the purchase contract.

4.5 In case of cashless payment, the buyer must pay the purchase price along with the variable payment symbol. The buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.6 The seller is entitled, especially in cases where the buyer does not provide additional confirmation of the order (Article 3.6), to demand full payment of the purchase price before dispatching the goods to the buyer. The provision of § 2119 para. 1 of the Civil Code does not apply.

4.7 Any discounts on the price of goods granted by the seller to the buyer cannot be combined.

4.8 If customary in business or required by law, the seller will issue a tax document—an invoice—regarding payments made under the purchase contract. The seller is a VAT payer. The seller will issue the invoice after payment of the purchase price and send it electronically to the buyer’s email address.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1 The buyer acknowledges that, under § 1837 of the Civil Code, it is not possible to withdraw from a purchase contract for goods customized at the request of the buyer, goods that are perishable, goods irreversibly mixed with other items after delivery, goods in a sealed package that the consumer has removed and which cannot be returned due to hygiene reasons, or sound, video, or software recordings where the original packaging has been violated.

5.2 Unless the case falls under Article 5.1 or another instance where withdrawal is not allowed, the buyer may withdraw from the purchase contract within 14 days of receiving the goods, in accordance with § 1829 para. 1 of the Civil Code. If the contract includes multiple types of goods or multiple deliveries, the withdrawal period begins upon receipt of the last item. The withdrawal must be sent to the seller within this period. The buyer may use a template withdrawal form provided by the seller, which is attached to the terms and conditions. Withdrawal can be sent to the seller’s business address or by email at info@sneak.cz.

5.3 If withdrawal under Article 5.2 occurs, the purchase contract is terminated from the outset. The buyer must return the goods within 14 days of withdrawal. If the buyer withdraws, they bear all costs of returning the goods, even if standard postal return is not possible.

5.4 Upon withdrawal, the seller will refund received payments within 14 days using the same payment method originally used by the buyer. The seller may also refund the payment upon return of goods if the buyer agrees and incurs no additional costs. The seller is not obligated to refund the buyer until the goods are received or proof of return is provided.

5.5 The buyer is responsible for any reduction in the value of goods due to handling beyond what is necessary given its nature and characteristics. Value reduction particularly occurs when goods are not returned in their original packaging, are used, damaged, or missing accessories, affecting resale potential. The seller may offset damage costs against the refund amount.

5.6 Until the buyer receives the goods, the seller may withdraw from the contract at any time. In this case, the seller will refund the purchase price promptly via bank transfer.

5.7 If a gift is provided with the goods, the gift contract becomes void upon withdrawal from the purchase contract, and the buyer must return the gift with the goods.

5.8 Goods can be returned to the address they were shipped from or to the seller’s business location. The purchase price will be refunded in the payment method originally used. The buyer must include a note specifying the preferred refund method and bank account details if applicable. If refunded via postal money order, a handling fee of 50 CZK may be charged. Bank transfer refunds will not incur handling fees. The seller will reimburse the product cost and the cheapest available delivery option at the time of purchase. Costs for returning goods due to buyer withdrawal under Article 5.2 are borne by the buyer.

6. TRANSPORTATION AND DELIVERY

6.1 If the buyer requests a special transportation method, they bear the associated risks and additional costs.

6.2 If the purchase contract stipulates delivery to a location specified by the buyer, the buyer must accept the goods upon delivery.

6.3 If repeated delivery or an alternative method is required due to buyer reasons, they must cover additional costs.

6.4 Upon receipt, the buyer must check package integrity and immediately report any defects to the courier. If the package appears tampered with, the buyer may refuse delivery. Visible damage may indicate product damage. If damage is found upon delivery, a record should be made with the courier. Based on this report, the buyer may receive a discount or replacement after the resolution of the claim with the courier. Late complaints will not be accepted. Signing the delivery receipt without objections confirms the acceptance of undamaged goods.

6.5 The delivery period starts upon contract conclusion. Items marked "in stock" will be handed over personally or to the courier within five business days. For special orders or supplier-stocked items, delivery may be extended, with prior notice provided.

6.6 If goods are not in stock or cannot be dispatched within five days, the seller will inform the buyer of the estimated delivery time or offer a similar alternative. Delivery is deemed timely if the goods are available for handover at the agreed location by the last day of the stated or extended period. If delivery cannot be completed within 30 days of contract conclusion, the seller must refund the purchase amount without delay unless otherwise agreed.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1 The rights and obligations of the contracting parties regarding defective performance rights are governed by applicable legal regulations (in particular, §§ 1914 to 1925, §§ 2099 to 2117, and §§ 2161 to 2174 of the Civil Code, as well as Act No. 634/1992 Coll. on Consumer Protection, as amended).

7.2 The seller guarantees to the buyer that the goods are free from defects upon receipt. Specifically, the seller guarantees that at the time the buyer took possession of the goods:

• 7.2.1 The goods have the characteristics agreed upon by both parties, or if no agreement exists, they have characteristics that the seller or manufacturer described or that the buyer expected based on the nature of the goods and advertisements;

• 7.2.2 The goods are suitable for the purpose specified by the seller or the usual purpose for goods of this type;

• 7.2.3 The goods correspond in quality and execution to an agreed sample or model, if quality or execution was determined based on such a sample;

• 7.2.4 The goods are delivered in the appropriate quantity, size, or weight;

• 7.2.5 The goods comply with legal regulations.

7.3 The provisions of Article 7.2 do not apply to goods sold at a reduced price due to a defect for which the discount was agreed, to wear and tear caused by normal use, to used goods for defects corresponding to the level of usage or wear at the time of purchase, or if it follows from the nature of the goods.

7.4 If a defect appears within six months of receipt, the goods are presumed to have been defective at the time of delivery. The buyer is entitled to claim defects in consumer goods within twenty-four months of receipt.

7.5 The buyer must make claims for defective performance at the seller’s authorized repair facility, business premises, or headquarters. The complaint is considered lodged when the seller receives notification of the defect, along with a description of the defect and the defective goods. For faster resolution, it is recommended that the buyer provide the warranty certificate or relevant order details such as order number, contract date, and delivery details. The seller will confirm receipt of the complaint and inform the buyer of the complaint resolution, including potential repair details and processing time.

7.6 Additional rights and liability claims for defects covered by a warranty period lapse if not asserted within the warranty period.

7.7 The seller or an authorized employee will decide on the complaint immediately upon receiving the defective goods, or within three business days for complex cases. This period does not include time required for expert assessment (§ 19 of the Consumer Protection Act). The complaint, including defect resolution, must be settled without undue delay, no later than thirty days from the complaint's submission, unless the buyer and seller agree otherwise in writing. If the deadline is exceeded, the buyer has the same rights as if the defect could not be remedied.

7.8 The buyer is advised to inspect and check the goods promptly upon receipt. If a defect is found, the buyer must notify the seller immediately; otherwise, their right to claim defects, including the right to withdraw from the purchase contract, may not be guaranteed. The same applies to discrepancies such as receiving different goods or incorrect quantities.

7.9 The buyer must cooperate with the seller or authorized service center in verifying and resolving the defect (including necessary testing or disassembly). The buyer must provide the product clean, complete, and with all components and accessories necessary for verification and defect removal.

7.10 The seller is not responsible for data or information stored on hard drives, memory devices, or other storage media that are part of the returned product. The seller recommends regular data backups.

8. OTHER RIGHTS AND OBLIGATIONS OF CONTRACTING PARTIES

8.1 The buyer acquires ownership of the goods upon full payment of the purchase price.

8.2 The seller is not bound by any code of conduct towards the buyer under § 1826 para. 1(e) of the Civil Code.

8.3 The seller handles consumer complaints via email at info@sneak.cz. Information on complaint resolution will be sent to the buyer's email address.

8.4 The Czech Trade Inspection Authority (Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, www.coi.cz) is responsible for out-of-court resolution of consumer disputes. The European Commission’s online dispute resolution platform (ec.europa.eu/consumers/odr) may be used for disputes between the seller and buyer.

8.5 The European Consumer Center Czech Republic (Štěpánská 567/15, 120 00 Prague 2, www.evropskyspotrebitel.cz) serves as a contact point under EU Regulation No. 524/2013 on online consumer dispute resolution.

8.6 The seller is authorized to sell goods based on a business license. Trade supervision is carried out by the relevant trade office. The Czech Trade Inspection Authority oversees compliance with Act No. 634/1992 Coll. on Consumer Protection.

8.7 The buyer assumes the risk of changes in circumstances under § 1765 para. 2 of the Civil Code.

9. PERSONAL DATA PROTECTION

9.1 Personal data protection for the buyer (if a natural person) is provided under Act No. 101/2000 Coll. on Personal Data Protection, as amended.

9.2 The buyer consents to processing their personal data, including name, residence address, identification number, tax identification number, email address, and phone number (“personal data”).

9.3 The buyer consents to processing their personal data for the purposes of fulfilling the purchase contract and managing their user account. If the buyer does not opt out, personal data may also be used for sending business and marketing communications. This consent is not a condition for contract conclusion.

9.4 The buyer must provide accurate and truthful personal data and promptly notify the seller of any changes.

9.5 The seller may delegate personal data processing to a third-party processor. Apart from delivery services, personal data will not be shared without prior consent.

9.6 Personal data is processed indefinitely in electronic or printed form.

9.7 The buyer confirms that provided personal data is accurate and that its submission is voluntary.

9.8 If the buyer believes personal data processing conflicts with privacy rights or the law (e.g., incorrect data processing), they may:

• 9.8.1 Request an explanation;

• 9.8.2 Demand correction of the situation.

9.9 The buyer may request details on personal data processing. The seller may charge a reasonable fee for providing this information.

10. BUSINESS COMMUNICATIONS & COOKIES

10.1 The buyer consents to receiving business and product-related communications at their email address.

10.2 The buyer consents to cookie storage on their computer. If purchase and contract performance are possible without cookie storage, consent may be revoked at any time.

11. NOTICES

11.1 Notices to the buyer may be delivered via email.

12. FINAL PROVISIONS

12.1 If the purchase contract involves an international element, Czech law applies. Consumer rights under applicable regulations remain unaffected.

12.2 If any provision is invalid or unenforceable, it is replaced with the closest equivalent legal provision without affecting the validity of other provisions.

12.3 The purchase contract, including terms and conditions, is archived electronically and is not accessible.

12.4 A sample withdrawal form is attached to the terms and conditions.

12.5 Seller contact information: Vokrojova 3379/2, 143 00 Prague; email: info@sneak.cz; phone: +420 608 436 435. Prague, December 17, 2017.